• Reception will ask a series of questions regarding your recent travel and whether or not you are currently experiencing any COVID symptoms.

• If you are unable to come to the clinic, you can request that a practitioner calls you for further information and a remote consultation/advice where possible. 

• Please note that we are ensuring staggered appointment times to minimise congestion in the reception area.

• Do not arrive earlier than 5 minutes before your appointed time.

• Come alone (if possible).

• Wear a mask in reception (these can be provided for a small charitable donation at the clinic if needed).

• Use the sanitizer provided at the entrance or reception.

• Observe the 2 metre distancing rule in the reception area (either take a seat or stand back and wait until called forward to reception).

• Please allow the receptionists to take your temperature (this is contact free).

• Wait for your clinician to come for you and escort you to their treatment room.

• If your practitioner has the facility to receive card payments, please pay in the treatment room with clinician.

• If using cash, please have the correct amount to pay the receptionist.

• If using BACS, please tell the receptionist who will give you the practitioners bank details, and we kindly ask you to settle up before leaving clinic.

• If paying by cheque, please bring and use your own pen. 

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On leaving the clinic, please sanitize your hands with the sanitizer provided.